Customer Care

Inbound Phone Support

Yantram offers an advanced
collection of inbound voice
services(Inbound phone
support)to our customers. No
new lines or phones need to be
installed to use non-geographic
services.

Live Chat Support

Live chat support is a range
of services providing assistance
with computer hardware,
software, or other electronic
or mechanical goods.

Mail | Email Support

e-mail Support Service sends
visitor frustration-and improves
customer onversion rates

Answering services Support

An answering service or call
   center is a centralized office
   used for the purpose of
   receiving and transmitting a
   large volume of

Technical Support

- Website support
- Technical product support
- Technical Monitoring Services
- Remote infrastructure
   management
- Customer support

Business Inquiry

Name

Company

E-Mail

Phone

Reference

Country / City

Comment

1-408-705-2785

info@Yantrambpo.com

Customer Care Services

Customer Care Service (also known as Client Service) is the provision of service to customers before, during and after a purchase. Its importance varies by product, industry and customer. As an example, an expert customer require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product". Offshore Outsourcing Customer Care service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites

YANTRAMBPO Customer Care Services includes:

- Customer experience management
- Inbound Phone Support
- Customer relationship management
- Answering Support Services
- Customer service representative
- Live Chat Support Services
- Customer survey
- E-mail Support Services
- Service system
- Technical Support Services

Strategic Partnership with Yantrambpo Offshore Outsource Company
Yantrambpo' strategic partnerships are built on a solid goal:

To establish relationships with business peers creating an extraordinary level of new value that neither partner can create alone. The relationship begins with Yantrambpo' core competencies as a strategic partner:

Portal Solutions :

- Financial stability
- Multiple industry experience
- Knowledgeable and experienced personnel
- Abreadth of contact center service offerings and technologies
- Market orientation and innovation.

Yantrambpo prerequisite for a strategic, enterprise-level partnership is trusting in Yantrambpo as an organization, its people and its core competencies in contact center operations.

This enterprise relationship starts with Yantrambpo employing a team dedicated and entrusted with understanding your needs and developing the value creation exercise into a reality. Team members include experts from sales, business management, knowledge management and quality assurance.

        - Best Program Design and Performance
        - Lowest Operating Cost to the Client
        - Cost-Preventive Performance
        - High Utilization and Productivity Factors
        - Cost Reduction Case Studies
        - Highest-Quality Contact Management and Expertise
        - Types of Offshore Outsourcing Customer Care Services

Inbound Phone Support

        - Are you looking to improve company sales, secure customer retention, and
          increase customer acquisition?

        - We are offering you a highly trained and experienced team to handle your
        telemarketing and inbound calls. Our services are designed to optimize the
        performance of your business, which in-turn results in increased profits.

        - Our services are readily available to B2B and B2C companies. Whatever your
        unique requirements we can accommodate you. If you require a special service
          function, we can tailor our offering to suite your exact need.

        - We operates 24/7, offering expert customer care service that results in
          solidifying your credibility with current and potential clients.

        - No situation is too complex or too simple; we will take care of your customers
          and your business.

Live chat support

- Website navigation support
- Online search and information support
- Online order form completion and transaction support

Our awarding-winning live chat service has a proven track record in helping companies increase sales and improve customer care service.

Close sales with visitors who hesitate on product pages or in the shopping cart by inviting them to chat with a product specialist Increase order values by cross-selling or up selling complementary products or accessories Improve first contact resolution through hands-on assistance from a support representative Exit surveys show that visitors who chat are happier and more profitable than those who rely on self-service:

Technical Support Services

By leveraging our ‘best in class' infrastructure, our extensive IT and technology expertise, Yantrambpo offers clients offshore Technical Support services that are second to none. Yantram bpo's offshore Technical Support Helpdesks are customized into the client's blend seamlessly to front-end customer relationship management exercise.

Offshore Technical Support Services includes:

1. Web site support
2. Technical product support
3. Technical Monitoring Services
4. Remote infrastructure management
5. Customer support

Answering Services

Our service representatives serve as the front door to your organization. We use the latest technology a bpo has the expertise and experience to assist you in your telecommunications Yantrams needs.

We train our staff to be sensitive to all types of issues and to respond any emergency situation quickly and appropriately. Our highly dedicated and talented management team is composed of individuals with diverse backgrounds in technology support and call center operations.

Our state of the art Answering Service includes following services:

Our service representatives serve as the front door to your organization. We use the latest technology and Yantrambpo has the expertise and experience to assist you in your telecommunications needs.

We train our staff to be sensitive to all types of issues and to respond any emergency situation quickly and appropriately. Our highly dedicated and talented management team is composed of individuals with diverse backgrounds in technology support and call center operations.