Inbound Phone Support
Yantram offers an advanced
collection of inbound voice
services(Inbound phone
support)to our customers. No
new lines or phones need to be
installed to use non-geographic
services.
Live Chat Support
Live chat support is a range
of services providing assistance
with computer hardware,
software, or other electronic
or mechanical goods.
Mail | Email Support
e-mail Support Service sends
visitor frustration-and improves
customer onversion rates
Answering services Support
An answering service or call
center is a centralized office
used for the purpose of
receiving and transmitting a
large volume of
Technical Support
- Website support
- Technical product support
- Technical Monitoring Services
- Remote infrastructure
management
- Customer support
Customer Care Services
Customer Care Service (also known as Client Service) is the provision of service to customers before, during and after a purchase. Its importance varies by product, industry and customer. As an example, an expert customer require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product". Offshore Outsourcing Customer Care service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites
YANTRAMBPO Customer Care Services includes:
- Customer experience management
- Inbound Phone Support
- Customer relationship management
- Answering Support Services
- Customer service representative
- Live Chat Support Services
- Customer survey
- E-mail Support Services
- Service system
- Technical Support Services
Strategic Partnership with Yantrambpo Offshore Outsource Company
Yantrambpo' strategic partnerships are built on a solid goal:
To establish relationships with business peers creating an extraordinary level of new value that neither partner can create alone. The relationship begins with Yantrambpo' core competencies as a strategic partner
:
Portal Solutions :
Yantrambpo prerequisite for a strategic, enterprise-level partnership is trusting in Yantrambpo as an organization, its people and its core competencies in contact center operations.- Financial stability
- Multiple industry experience
- Knowledgeable and experienced personnel
- Abreadth of contact center service offerings and technologies
- Market orientation and innovation.
This enterprise relationship starts with Yantrambpo employing a team dedicated and entrusted with understanding your needs and developing the value creation exercise into a reality. Team members include experts from sales, business management, knowledge management and quality assurance.
- Best Program Design and Performance
- Lowest Operating Cost to the Client
- Cost-Preventive Performance
- High Utilization and Productivity Factors
- Cost Reduction Case Studies
- Highest-Quality Contact Management and Expertise
- We operates 24/7, offering expert customer care service that results in
solidifying your credibility with current and potential clients.
- No situation is too complex or too simple; we will take care of your customers
and your business.
Live chat support
- Website navigation support
- Online search and information support
- Online order form completion and transaction support
Our awarding-winning live chat
service has a proven track record in helping
companies increase sales and improve customer care
service.
Close sales with visitors who hesitate on product
pages or in the shopping cart by inviting them to
chat with a product specialist Increase order values
by cross-selling or up selling complementary
products or accessories Improve first contact
resolution through hands-on assistance from a
support representative Exit surveys show that
visitors who chat are happier and more profitable
than those who rely on self-service:
Technical Support Services
By leveraging our ‘best in class' infrastructure, our extensive IT and technology expertise, Yantrambpo offers clients offshore Technical Support services that are second to none.
Yantram bpo's offshore Technical Support Helpdesks are customized into the client's blend seamlessly to front-end
customer relationship management exercise.
Offshore Technical Support Services includes:
1. Web site support
2. Technical product support
3. Technical Monitoring Services
4. Remote infrastructure management
5. Customer support
Answering Services
Our service representatives serve as the front door to your organization. We use the latest technology a bpo has the expertise and experience to assist you in your telecommunications Yantrams needs.
We train our staff to be sensitive to all types of issues and to respond any emergency situation quickly and appropriately. Our highly dedicated and talented management team is composed of individuals with diverse backgrounds in technology support and call center operations.
Our service representatives serve as the front door to your organization. We use the latest technology and Yantrambpo has the expertise and experience to assist you in your telecommunications needs.
We train our staff to be sensitive to all types of issues and to respond any emergency situation quickly and appropriately. Our highly dedicated and talented management team is composed of individuals with diverse backgrounds in technology support and call center operations.