nbound Phone Support

Yantram is offering you a highly trained and experienced team to handle your telemarketing and inbound calls. Our services are designed to optimize the performance of your business, which in-turn results in increased profits.

Support

Yantram operates 24/7, offering expert customer service that results in solidifying your credibility with current and potential clients. Our inbound call center services helps you establish presence 24x7 and help your customer reach you round the clock. Right from operator service to solving technical or sales queries on calls, our agents are trained and equipped to handle any inbound call for you in the best manner possible and to defined service levels. The calls are routed to the agent who is skilled and capable of handling your call in the best manner.

Services include

- Level one tech support for web hosting companies
- Presales Support
- Order and Database Verification
- Operator and Answering Service
- Account Maintenance and Back Office Operations

Level one tech support for web hosting companies

- Do your customers want to know the status on a ticket or need help posting one?
- Is your customer's problem something basic which a level 1 tech can solve over   phone than adding on tickets to your helpdesk?
- Do your customers need interaction back and forth and guidance over phone to   solve their simple problems lively and promptly?
- Do they want to make sure that their request has reached us and our technicians   are working on it?
- Do the same questions keep popping up to distract your level 2 or more technicians   from their peak efficiency?
- Are they concentrating more on general customer service activities than they are   handling more complex, level-2 type issues?

Our level one technical support has been designed as a solution to all the above.

Pre sales support

Our agents can answer general questions or concerns about your product or service, regardless of the type of question or the complexity of product. They are trained to understand you product inside out and to be able to talk professionally and competently about benefits, features and uses thereby helping you acquire new customers.

Order and database verification

Meeting your customers expected level of support requires time, focus, and resources that most companies do not have When you wish to spend more time on Marketing, acquiring more customers, other core business process and urgent tasks, our agents are here to do the routine but important work, get accurate data and process the information to be sent in the manner required.

Operator and Answering service

Make your presence 24/7 by having our agents answer your calls and take messages for you in your absence. Customers are really delighted to hear a human voice than a answering machine. This way you shall not miss even a single lead for your service just because you were unable to answer the phone.

Operators also collect basic information before transferring calls to specific department or handle simple calls themselves like requests for brochures. They update the information in a common interface immediately. Simple data they collect can help you generate useful reports -say the response to your advertisement, lead source on sales calls etc.

Account Maintenance and Back office operations

Our agents can create, maintain and update accounts of your customer in the manner required to maintain accurate and up-to-date database of accounts. Any processing to be done and log of results on them will be done in a regular and professional manner.

Database creation, enhancement and management

- Create database of existing records
- Keeping track of new documents
- Creating an index of the records
- Incorporate the changes in the database as per established parameters

Yantrambpo's Inbound Phone Support Serivces includes:

- Telesales and Telemarketing Services
- Ticketing Sales Subscriptions
- Customer acquisition
- Customer satisfaction surveys
- Rebate Processing
- Full Technical Support
- Winning Clients Back
- Product Recall Management
- Client Retention
- Insurance Claims Processing
- Billing Inquiries and Collection Support
- Appointment Setting
- Interactive and Customized Voice Services...And more…