44-2030020886 (UK)
info@Yantrambpo.com
Expand Quality &
Customer Loyalty With
YANTRAM Customer Care Services
With this service We can provide fast, valuable information &instant feedback through a simple phone call.
Integrating our Live Web Chat service will aid you in converting your online visitors into loyal buyers.
Email-Support Service sends visitor frustration-and improves customer onversion rates Support.
With this service we can increase the percentage of calls for your campaign that convert into actual sales.
To utilizes advanced online applications to ensure that you never lose customers when you aren't able to answer the phone.
Why India?
• English- speaking population
• Technical manpower
• Reliability and Security
• Satellite-based telecommunication network
• Cost Benefits
• IT enabled services
Why Yantram?
• Financial stability
• Multiple industry experience
• Knowledgeable and experienced work team
• Offering latest technologies
• Market orientation and innovation
• Best Program Design and Performance
• Available 24 Hours a Day
• Opportunity to focus on core business
Infrastructure
Man Power
• Highly skilled & experienced personnel, well conversant with English language
• Round the clock work in 3 shifts on 24/7 basis
• In-house technical support
Systems and servers
• More than 100 computers with high speed Intel processors, 2GB of DDR2
each and 17” Samsung
color TFTs.
• Four Asterisks based server make of IBM.
• Two Database servers make of IBM.
• One Mikrotik based server make of IBM.
• One FTP server (Internal as well external) make of IBM.
• Wireless CISCO(Router) working as a external gateway with maximum speed up to
108Mbps.
• SRW-224G4 (REAL SWITCH) with 24 ports make of CISCO
Power supply
24 hours backup power supply with online UPS backup power system, minimum power backup up to 10 KVA.nimum power backup up to 10 KVA.
Network Specifications
• Latest category-6 UTP (make of CISCO) cables with 100/1000Mbps Fast Ethernet
and Gigabit Ethernet support.
• Network with 6 Domains (BPO, AGENTS, MANAGEMENT, BILLING, TECH, and HR)
fully secured.
• Having 15 real IP addresses used for Browsing via NAT/PAT from MIKROTEK Server
and calling from the VOIPs
.
Security Aspects
• Having 15 CCTV on all over the flange for security aspects.
• Real time Computer Desktop recording system.
Communication
• Dedicated Leased line for high speed Internet access.
• Cable connection as backup for Internet.
• Modem, Routers and all necessary facilities.
BPO Services | Live Chat Support Service Provider Outsourcing Company | |Outsource Answering Support Service | Virtual Receptionist Service | Live Call Answering Offshore Live Chat Customer Service |
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