Inbound Phone Support

Yantram offers an advanced collection of inbound voice services(Inbound phone support) to our customers. No new lines or phones need to be installed to use non-geographic services.

Live Chat Support

Live chat support is a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods.

Answering services Support

An answering service or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

Live Chat Support

For all web businesses, a Live chat support service or web based support as it is also called is an indispensable part of the business. Live chat support offers live sales and service to the visitors of your website. Live support will reduce your telephone support costs and will offer answers to your customers queries.

A very important tool in building customer relationships, the live chat support guides customers and helps them no matter the nature of their question or problem. The live online chat is useful in applying online for credit cards, filling insurance claims, purchasing different items or obtaining technicalsupport.

We can answer any suggestion or complaint, and solve them right away.Being in contact with a live person, the customer will feel closer to your company and better understood.

Chat by professional global marketing is more of a do-it-yourself project and less of a service. for starters, you'll have to set up and host your own chat system. Unlike most of the live-services we reviewed.

By allowing operators to interact with online customers and respond quickly to their questions, live chat services can help you convert web queries into customers and site traffic into transactions.live sales and customer service. Monitor your traffic, qualify leads and engage your visitors by proactive chat request.

YANTRAMBPO Chat support includes:

- Website navigation support
- Online search and information support
- Online order form completion and transaction support
- Technical support

Our awarding-winning live chat service has a proven track record in helping companies increase sales and improve customer service.

Close sales with visitors who hesitate on product pages or in the shopping cart by inviting them to chat with a product specialist Increase order values by cross-selling or upselling complementary products or accessories Improve first contact resolution through hands-on assistance from a support representative

Exit surveys show that visitors who chat are happier and more profitable than those who rely on self-service:

Typical Performance Matrics Across Live Person Clients

- Shopping Cart Conversion Rate: 18-20% increase in conversion rate
- Customer Satisfaction Rating: 90% are very satisfied with interaction
- Opt-in Email Rate: 25% of chatters opt in to receive future
communications

For Online Sales

Increase Sales and Brand Loyalty

Answer product questions while visitors are still online Suggest complementary products or corresponding accessories Offer incentives-such as free shipping-to visitors who are sitting on the fence

Benefits

Increase sales. Visitors who chat purchase at much higher rates than those who don't. Providing immediate answers to product questions eliminates barriers to purchasing.

Shorten the sales cycle. Retailers who probe visitors about their needs online are able to push relevant product information and answer questions immediately.

Increase customer loyalty . Build customer confidence and trust by showing them that a live agent is just a click away.

INQUIRY NOW

1-408-705-2785

info@yantrambpo.com