Offshore E-Mail Support Services

In today's age of Internet revolution, Email Support has emerged out as the most preferred way of catering to customer's post sales requirements. Apart from being cost effective in terms of low initial cost and maintenance free, E-Mail Support also caters to your customers' requirements quickly and delivers solutions directly in their mailbox.

And what's better than Yantrambpo to fulfill your E Mail Support needs. From our setup in the Indian Sub Continent, we use our technical expertise, interwoven with sharp communication skills to deliver answers of your customer's queries quickly on their email box. We hold expertise in Shareware Software, eBooks, Web Portals and Web Hosting domains and our experience in software development have also helped us in quickly understanding technical issues.

How can offshore email support services help me?

-  Having your customer's e-mail queries answered promptly, efficiently and accurately is bound to increase customer satisfaction.

-  Offshore email services enable you to balance work between peak and off-peak periods.

-  As a result it makes sense to outsource web-based support systems so that you can maximize focus on core competencies. This in turn enables efficient time utilization.

-  Having a professional offshore e-mail based support system ensures lower call volumes and substantially reduces costs for voice support.

How will this setup work?

-  A knowledge base of frequently asked questions and answers will be created in     collaboration with our customers needs and requirements.

-  The knowledge bases are continually updated and improved, based on our agent's     interactions with customers.

-  Realizing that there are few quick fix solutions, our agents are thoroughly trained    and familiarized with the client's processes, products and services.

-  When an email is received, incoming messages are scanned and routed to the     appropriate agent. Our trained and competent agents provider clear, consistent,     and complete answers to increase customer satisfaction and reduce follow-ups.

-  The use of a database that holds standard responses to frequently asked questions    ensures that the agents' have access to quick and standardized responses. The    online knowledge base can also be used to provide immediate personalized    responses to customer queries.

What services can I expect from YANTRAMBPO?

We have successfully and competently handled email support services for several global giants and our experience ranges from handling simple as well as complex issues.

Our email services are comprehensive and include:

-   Customer care
-  Technical support
-  Order fulfillment
-  Verification
-  Complete query resolution
-  Resolving escalated cases

We also support service level agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.

Why outsource email support services to YANTRAMBPO?

- YANTRAMBPO is a company that has established itself in the field of outsourcing for   the last six years and gained competencies in other channels as well.

- We have the expertise to control scale with complexity and have maintained a    reputation for reliability and quality assistance with our customers especially in the    sphere of email support.

- We understand the dynamics of email support or eCRM and the fact that it is a    developed hi-tech industry.

- Our core business is enriching customer experience while at the same time ensuring   quick, cost effective one-stop solutions.

- With a very high degree of process