Customer Care
Inbound Phone Support
Yantram offers an advanced
collection of inbound voice
services(Inbound phone
support)to our customers. No
new lines or phones need to be
installed to use non-geographic
services.
Live Chat Support
Live chat support is a range
of services providing assistance
with computer hardware,
software, or other electronic
or mechanical goods.
Mail | Email Support
e-mail Support Service sends
visitor frustration-and improves
customer onversion rates
Answering services Support
An answering service or call
center is a centralized office
used for the purpose of
receiving and transmitting a
large volume of
Technical Support
- Website support
- Technical product support
- Technical Monitoring Services
- Remote infrastructure
management
- Customer support
Technical Support
We are the leading provider for outsourcing technical support . From start-ups to non-profits, books to accounting software, we work with clients who understand their core competencies and want to outsource their tech support operations. When you hire us we integrate seamlessly as part of your team and treat your clients exactly the way you want them treated - with excellence! After all, outsourcing technical support to Yantram is a decision you will make only once. [Technical Support Services] I am certain you will remember that decision happily every day thereafter. We do not provide headaches, just results!
Technical Support Team is structured to ensure rapid resolution of customer issues. We ensure the interactions for the inquiries to be answered promptly, responsively, and helpfully. All incoming inquiries, including both technical support cases and non-technical administrative issues, are handled directly by personnel and are either handled immediately or escalated appropriately. Technical Team is here around-the-clock for you. Your inquiry will be responded within about one business day.
- Improve your customer service
- Lower your technical support costs
- Improve your business image
- Reduce your management headaches
Technology companies face the following challenges :
- Enhancing customer
satisfaction through better first-call
resolution
- Increasing revenues from improved sales, and
other fee-based services
- Promoting online, self-help tools as the
primary means of support
- Launching and managing multiple hardware and
software releases
- Analyzing customer and issue data to provide
feedback to product management teams
- Reducing support costs
- Higher customer satisfaction through quick and
effective issue resolution
- Improved revenues from fee-based support
- Increased customer adoption of online,
self-help tools
- Improved launch process and identification of
issues faced by customers
- Increased conversion rates and lower-cost of
sale
- Improved up-sell and cross-sell
- Lower cost alternative to onshore/ in-house
support group
- Flexibility in deploying staff during new
product launch scenarios
Technical support categories
1. Website support
Maintaining a dynamic
website in real time and keeping the web site
fresh and relevant is a challenging task. It
entails making enhancements to existing web
site, uploading fresh content, dealing with
feedback from visitors, maintaining databases,
replying to inquiries and many other tasks.
Mission-critical, transaction-oriented web sites
dealing with millions of visitors every day -
buying products, making payment, reservations or
requests for information online-require a
dedicated application maintenance team to keep
the application running at peak efficiency. If
the website is down even for an hour, it could
mean major losses in revenue and missed business
opportunities. Outsourcing web site support to a
dedicated technical support provider
is a sensible option. This can be done for a set
monthly fee or a fixed cost contract for a
longer period of time. Web site support
services would include
- Feature finding and
usage
- Database search support
- Technician support
- Navigation support
2. Technical product support
Yantrambpo
provide pre- and post-sales support for technical,
systems and applications.
Outsourcing technical support to India has positive
implications for product and software development,
because the questions and problems posed by the
customers form a valuable database that can be fed
back into the development process to make product
improvements.
b. Systems support: Servers, workstations, PCs, thin clients, storage devices, terminals, peripherals
c. Devices and peripherals support digital cameras, camcorders and gaming devices.
3. Technical Monitoring Services
a. Remote monitoring of
application infrastructure:
Using best-of-breed application tools,
under-utilized resources can be identified, capacity
can be planned and bottlenecks can be dealt with
before they affect uptime. This ensures peak the
entire application infrastructure and not just a few
components in isolation.
Monitoring services include Custom Reporting, Remote
Problem Resolution and Alert Resolution Management.
b. Remote network services –
monitoring through client network monitoring tool
and proactively escalating problems to onsite
technician.
c. Remote server services -
monitoring through client network monitoring tool
4. Remote infrastructure management
With business priorities and needs
changing at super-speed, remote infrastructure
management seeks to optimize your IT infrastructure so
that servers, storage and allocated across workgroups,
partners or customers.
Yantrambpo in India have the capability to build, manage
and maintain large, sophisticated IT infrastructure
facilities with 99.99% uptime. They offer
BS15000 & ISO 9001:2000 certification for service
delivery and management processes
ITIL trained and certified resources
Engineers
5. Customer support
Technical support is such an
important function when it comes to selling a technical
product, that superior support can spell the difference
between one product and another.
Customers need a single and accessible point of contact
to resolve their problems. Our tech support consultants
are available 24x7 to customers calling in to the
Service Desk. Calls may be logged by telephone, email
and the web and technical support reps with use a
combination of engineering and customer interaction
skills to resolve problems satisfactorily. Their
performance can be monitored by clients remotely,
ensuring transparency. Service delivery parameters are
set by the client and of quality and response times.
Outsourcing technical support keeps your customers
happy. Get in touch with O2I now for cutting-edge
technical support.
Yantrambpo in India serve a wide range of client groups. Among them are:
- Original Equipment Manufacturers (OEMs)
- Internet Service Providers (ISPs)
- Wireless Vendors
- Application Service Providers (ASPs)
- Independent Software Publishers
- Consultants
- Integrators
- Value Added Resellers (VARs)
- Value
Business verticals benefiting from Yantrambpo include:
- Software and hardware products
- IT-enabled toys, games and products
- Logistics
- Hospitality
- Real Estate
- Insurance
- Banking and Finance
- Aerospace and Defense and more
* Our Services for Creative Outsourcing
We offer Customer Care Services in all states across the nation:
Zurich, Vienna, Geneva, Vancouver, Auckland,
Düsseldorf, Munich, Frankfurt, Bern, Sydney,
Copenhagen, Wellington, Amsterdam, Brussels,
Toronto, Berlin, Melbourne, Luxembourg,
Ottawa, Stockholm, Perth, Montreal, Nürnberg,
Oslo, Dublin, Calgary, Hamburg, Honolulu
,San Francisco, Helsinki, Adelaide, Singapore,
Paris, Brisbane, Tokyo, Lyon, Boston,
Yokohama , London, Kobe, Milan, Barcelona, Madrid,
Washington DC, Osaka, Lisbon,
Chicago, Portland, New York City, Seattle