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Technical Support

We are the leading provider for outsourcing technical support . From start-ups to non-profits, books to accounting software, we work with clients who understand their core competencies and want to outsource their tech support operations. When you hire us we integrate seamlessly as part of your team and treat your clients exactly the way you want them treated - with excellence! After all, outsourcing technical support to Yantram is a decision you will make only once. [Technical Support Services] I am certain you will remember that decision happily every day thereafter. We do not provide headaches, just results!

Technical Support Team is structured to ensure rapid resolution of customer issues. We ensure the interactions for the inquiries to be answered promptly, responsively, and helpfully. All incoming inquiries, including both technical support cases and non-technical administrative issues, are handled directly by personnels and are either handled immediately or escalated appropriately. Technical Team is here around-the-clock for you. Your inquiry will be responded within about one business day.

Technical Support Services

- Improve your customer service
- Lower your technical support costs
- Improve your business image
- Reduce your management headaches

Technology companies face the following challenges :

- Enhancing customer satisfaction through better first-call resolution
- Increasing revenues from improved sales, and other fee-based services
- Promoting online, self-help tools as the primary means of support
- Launching and managing multiple hardware and software releases
- Analyzing customer and issue data to provide feedback to product   management   teams
- Reducing support costs
- Higher customer satisfaction through quick and effective issue resolution
- Improved revenues from fee-based support
- Increased customer adoption of online, self-help tools
- Improved launch process and identification of issues faced by customers
- Increased conversion rates and lower-cost of sale
- Improved up-sell and cross-sell
- Lower cost alternative to onshore/ in-house support group
- Flexibility in deploying staff during new product launch scenarios

Technical support categories

1. Website support

Maintaining a dynamic website in real time and keeping the web site fresh and relevant is a challenging task. It entails making enhancements to existing web site, uploading fresh content, dealing with feedback from visitors, maintaining databases, replying to inquiries and many other tasks.

Mission-critical, transaction-oriented web sites dealing with millions of visitors every day - buying products, making payment, reservations or requests for information online-require a dedicated application maintenance team to keep the application running at peak efficiency. If the website is down even for an hour, it could mean major losses in revenue and missed business opportunities. Outsourcing web site support to a dedicated technical support provider is a sensible option. This can be done for a set monthly fee or a fixed cost contract for a longer period of time. Web site support services would include

- Feature finding and usage
- Database search support
- Technician support
- Navigation support

2. Technical product support

Yantrambpo provide pre- and post-sales support for technical, systems and applications.
Outsourcing technical support to India has positive implications for product and software development, because the questions and problems posed by the customers form a valuable database that can be fed back into the development process to make product improvements.
a. Software and application support: Businesses use a variety of applications and software every day. India provides technical support of the shrink wrapped software deployed in these businesses. This: Application solutions, application development tools, system software

b. Systems support: Servers, workstations, PCs, thin clients, storage devices, terminals, peripherals

c. Devices and peripherals support digital cameras, camcorders and gaming devices.

3. Technical Monitoring Services

a. Remote monitoring of application infrastructure: Using best-of-breed application tools, under-utilized resources can be identified, capacity can be planned and bottlenecks can be dealt with before they affect uptime. This ensures peak the entire application infrastructure and not just a few components in isolation.

Monitoring services include Custom Reporting, Remote Problem Resolution and Alert Resolution Management.

b. Remote network services – monitoring through client network monitoring tool and proactively escalating problems to onsite technician.

c. Remote server services - monitoring through client network monitoring tool

4. Remote infrastructure management

With business priorities and needs changing at super-speed, remote infrastructure management seeks to optimize your IT infrastructure so that servers, storage and allocated across workgroups, partners or customers.

Yantrambpo in India have the capability to build, manage and maintain large, sophisticated IT infrastructure facilities with 99.99% uptime. They offer

BS15000 & ISO 9001:2000 certification for service delivery and management processes
ITIL trained and certified resources

Engineers with hands-on experience in maintaining large, integrated global infrastructures, systems and networks India has engineers with advanced technology skills in the latest systems and methodologies, who can design, configure, and install advanced systems to meet client requirements within client-specified budgets and guidelines. Their proven capability enables rapid deployment, mitigates risks and protects your expensive IT infrastructure investment.

5. Customer support

Technical support is such an important function when it comes to selling a technical product, that superior support can spell the difference between one product and another.

Customers need a single and accessible point of contact to resolve their problems. Our tech support consultants are available 24x7 to customers calling in to the Service Desk. Calls may be logged by telephone, email and the web and technical support reps with use a combination of engineering and customer interaction skills to resolve problems satisfactorily. Their performance can be monitored by clients remotely, ensuring transparency. Service delivery parameters are set by the client and of quality and response times.

Outsourcing technical support keeps your customers happy. Get in touch with O2I now for cutting-edge technical support.

Yantrambpo in India serve a wide range of client groups. Among them are:

- Original Equipment Manufacturers (OEMs)
- Internet Service Providers (ISPs)
- Wireless Vendors
- Application Service Providers (ASPs)
- Independent Software Publishers
- Consultants
- Integrators
- Value Added Resellers (VARs)
- Value

Business verticals benefiting from Yantrambpo include:

- Software and hardware products
- IT-enabled toys, games and products
- Logistics
- Hospitality
- Real Estate
- Insurance
- Banking and Finance
- Aerospace and Defense and more